As a catalyst and driving force behind advanced, strategic development and implementation of large scale change management initiatives, employers have consistently and quickly come to depend on Jessica Dillard's expertise, demonstrated initiative, organizational skills, and business acumen.
Prior to co-founding Dillard & Associates, Mrs. Dillard's professional roles were with Beckman Coulter, Inc., as Customer Service Supervisor - Government Relations, GTC Telecom, as Customer Service Manager and Westec Security, as Customer Service Supervisor. As a front-line leader, she assumed full responsibility for optimizing employee performance, achieving goals, and minimizing turnover, earning recognition for outstanding leadership.
Additionally, Mrs. Dillard offers extensive knowledge in recruitment. She has served as a High-volume Recruiter screening, qualifying and hiring candidates (non-exempt and exempt positions) for major brands including: Samsung, Rubbermaid, Keurig and Best Buy. Working in tandem with VPs, Regional Operations Managers and District Managers she successfully led a team of six recruiters from Massachusetts and California to staff more than 200 hard-to-fill positions, nationwide, in less than 45 days.
Clients benefit from her extensive training in:
- Recruiting Platforms: iCIMS, Kenexa, Taleo-Oracle, ADP VirtualEdge
- Government Accounting Systems: Supply Accounting Management System (SAMS)
- Government Contracts Knowledge: Federal Acquisition Regulation (FAR); Defense Federal Acquisition Regulation Supplement (DFARS); General Services Administration (GSA) Schedules; and Federal Contract Compliance Programs (OFCCPs)
As an Expert Résumé Writer, Jessica has interviewed, consulted and drafted career documents for more than 3,000 professionals, including recent college graduates, managers, career changers and senior executives of leading organizations. She has been called upon to volunteer her expertise to many organizations including: serving as a Facilitator on professionalism for She's a BOSSE, an etiquette clinique equipping young ladies ages 12-17 for club memberships, organizations and scholarship interviews; Careeer Mentor for Black Career Women's Network (BCWN); as Region Six Representative for The National Résumé Writers’ Assoc.; as a Competitive Event Judge for DECA: International Career Development Conferences; Mock Interviewer for SoCal ROC, Inc. and Résumé Analyst/Career Coach, for the National Society of Hispanic MBAs, Inc.
As a respected voice in the industry, Jessica has been spotlighted in: The Career News; Directory of Professional Resume Writers: How to Find and Work with a Pro to Accelerate Your Job Search; ResumeBiz.com, Living a Better Life®, Resume Writers' Digest, KCWG The Truth Radio and Pluralsight a privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals.
Mrs. Dillard holds a degree in Business Administration with an emphasis in Human Resources and a second degree in American Studies. Additionally, she has received her Management Certification from American Management Association (AMA), Denver, CO, a Frontline Leadership Certification from AchieveGlobal (formerly Zenger-Miller), Tampa, FL, and Selecting For Success® Interview Training from Personnel Decisions International (PDI), Minneapolis, MN.